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About Brand

Since Labor Day 2019, Pipette has revolutionized clean family essentials. From our name, which gives a cute and playful nod to our safeand science-backed formulas, to our thoughtfully designed packaging - Pipette's mission from the beggining has been to care for who you love most with products you can trust.
Pipette is based in Connecticut and all Pipette products are manufactured in the USA.

Our products are built for babies, but designed with parents in mind. On the outside, they're beautifully crafted and radically simple—because becoming a parent shouldn't mean giving up your sense of style or identity.


On the inside, our clean formulas are made with gentle and effective ingredients to nurture and protect even the most delicate skin. Every component in our formulas is ethically sourced, safe, and thoughtfully selected.

At the heart of our award-winning clean baby products is our sustainable, sugarcane-derived squalane. Squalane is a moisturizing superhero ingredient that baby's skin already knows and loves. When babies are born, their skin is often covered in their very own built-in moisturizer, called the vernix. The vernix nourishes and protects babies' skin, keeping it hydrated in their first few hours in the world. It turns out that squalene—a version of squalane that our bodies naturally produce—is the most abundant lipid found in the vernix. So when we say squalane is built for babies, we mean it: Squalane is literally made to nurture newborns’ delicate skin, precisely mimicking the substance that brought them safely into the world. You can learn more about squalane's amazing properties here on our blog [link|https://www.pipettebaby.com/blogs/blog?page=1]. Above all, our team is dedicated to bringing you clean family essentials you can trust. And if we can bring your life a little more support, a little more ease, and a little more space to be yourself, then we've done our job.

Yes! We are proud to say that all our products are vegan, cruelty free and Leaping Bunny Certified.


More information on what being certified by Leaping Bunning means to you, us and the planet can be found here: https://www.leapingbunny.org/

Account Information

You can create an account by clicking on the account icon in the upper right hand corner on our site or with a sign in link in your email. You'll also be offered the opportunity to create an account at the beginning of the checkout process.

Forgot your Log In or need to update your profile info? Fear not! The Customer Care Team can help you reset it. Reach out to [email protected]


If you're experiencing errors when logging in, please reach out to [email protected] with a screenshot of the error message you received, along with information on your browser type, and whether you visited on mobile or desktop. We'll get to work on getting everything in working order ASAP!

Connect with us!

Thanks so much for your interest in Pipette! For press inquiries please email us at [email protected]. We appreciate you reaching out!
Thanks so much for your interest in working with us! We love that you consider Pipette a brand you’d want to partner with. If you'd like to apply for a potential partnership or collaboration, please fill out this Google Form and our team will review your submission.

Thank you for your interest in joining the Pipette team!


We are a team of smart, hardworking and creative people who believe in the work we do and enjoy each other’s company. We encourage collaboration, learning and straight-up fun while producing quality products and maintaining the highest ethical business standards.


Our current can be found here [external link|https://www.bellebrands.com/jobs]

We can help answer any questions about our products, shipping, returns, or anything else on your mind!


Our Customer Care Team is here for all your clean family care needs 9am-4:30pm PST, Monday-Friday. We are closed on Holidays. Our team is small, but mighty and will get back to you within 2-3 business days.


Reach out at: [email protected]

We appreciate your interest in helping us to test out our products! Please fill out our form for potential product testers and we may send you our latest and greatest for review. We value the feedback from our community, and your participation helps us improve our offerings.
While Pipette does not currently have any wholesale partnerships, we encourage you to reach out to [email protected] for any buisness related inquiries.
Please reach out to [email protected] so we can discuss your specific request more in depth.

Pipette Happenings

Our convenient subscription program ensures you never have to worry about running out of your family care essentials, taking on more thing off your mind so you can relax. Plus, you'll save 5% on all your subscription products! We even send friendly text reminders each time your order is about to renew, allowing you to make changes directly from your phone. Swap out items, try a new scent, or adjust delivery dates whenever you want—it's completely flexible!
We offer free standard shipping on order of $50+ within the contiguous US.

We offer a few great ways to save on your first Pipette order!


Sign up for email and SMS to become one of our besties and receive a 10% off welcome code, delivered straight to your inbox. The code is valid for 30 days, so be sure to use it soon.


You can also participate in our Subscribe & Save program, which offers a 5% savings and the convenience of never having to worry about remebering to order your clean family essentials.


Please note:

Only one promo code can be applied per order. Gift cards are excluded from promotional discounts. Additional exclusions may apply and will be specified at the time of the promotion.

We offer free shipping on orders $50+. We also offer promotional discounts from time to time that will allow you to save on orders over a designated amount. Be sure you're signed up to receive our emails and SMS messages to stay in the loop on the latest deals!


Our email and SMS friends receive 10% off your first purchase. You're also the first to know about new clean skincare launches, exclusive offers, and helpful tips for caring for your baby's skin. Stay in the loop and enjoy early access, special promos, and more—delivered right to your inbox and phone.
Give 15%, Get 15%! Share the love by signing up for a personalized referral link. Your friends will get 15% off their first order, and once they make a purchase, you’ll receive 15% off your next one. Win-win!

Orders

Credit Cards

We accept Visa, MasterCard, American Express, and Discover. Payment is taken at the time your order is shipped.


PayPal

When choosing this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will return to the Pipettehair.com order page.


Afterpay

Simply shop and proceed to checkout as usual. At checkout, choose Afterpay as your payment method. You'll then be directed to the Afterpay website to register and provide payment details. If you are already an Afterpay user, just log in to your Afterpay account. Then complete your order.

We begin processing your order as soon as it's received. For this reason, we're not able to cancel or change your order once it has been submitted.
We begin processing your order as soon as it's received. For this reason, we're not able to cancel or change your order once it has been submitted. If you would like to initiate a return within the first 60 days of your purchase, one of our team members at [email protected] would be happy to help.
You can enter a promo code in the discount code field on the checkout page. Please note, promotional codes cannot be used in conjunction with other codes - only one promo code is allowed per order. Gift card, sale items and hair sets are excluded from promotional offers.

There may be several reasons why your discount code is not working:

1. If you are attempting to apply multiple codes to the same order, only one code will be recognized.


2. The items in your cart (ie. gift cards) are specifically excluded from the promotion.


3. The offer code has expired and is no longer valid


If these reasons do not apply, try using a different device or browser and ensure you're applying your code at the checkout page rather than the cart page.


If you continue to experience issues, please reach out to [email protected] so we can help you reach a resolution!

If the purchased product is faulty, damaged, or leaking please customer service team at [email protected] within 7 days of the delivered date.
While do not currently offer exchanges, you are free to return unwanted products within 60 days from date of shipment. Please refer to the Refunds section of our FAQs for more info.
Please provide us with the order number and the discount code and contact us at [email protected]
If you did not receive your discount code, we suggest ensuring that you have completed the subscription process for emails and texts. If you still haven't received it, kindly contact us at [email protected] and provide us with the email address and mobile number used to subscribe, and we will promptly follow up with our team to confirm and resolve the issue.
Sometimes an order is marked “delivered” shortly before it arrives. If you haven’t received your package after 5 business days, email us at [email protected] with your order number and shipping address, so we can help!
Due to their popularity, some products occasionally go out of stock. While the estimated return date will vary for each item, we promise to work diligently to get your favorites back on the shelf as quickly as possible. We also encourage you to sign up for the waitlist on the product page so you're the first to know when it's available again!
If your payment method is showing declined, we recommend reaching out to your financial institution for clarification or completing your transaction with an alternate form of payment.

Updates to your contact information can be made quickly and easily by logging into your account at pipettebaby.com.


For any billing related inquiries, please reach out to us at [email protected]

If the order you received is incorrect, please reach out to [email protected] with your order number and any relevant details within 72 hours and a member of our team will help resolve the problem.
You can review your order history at pipettebaby.com by logging into your account and selecting "Order History" in the menu on the left.
Check your tracking and if there are not any updates or movement of the order within 7 business days, please reach out to us at [email protected] and we will be happy to help.
We are unable to offer personalized notes or gift receipts at this time.
We are unable to offer gift wrapping at this time.
If your payment method is not working, we recommend double checking that everything has been keyed in accurately and giving it another try. You can also try to complete your transaction with an alternate form of payment. If you're still having trouble completing your transaction, please reach out to [email protected] with a screen shot of the error message you're receiving and we would be happy to help.
You will receive an order confirmation email after you have placed an order with a complete summary of the items you purchased. We will provide a physical copy with your order as well. You can also find your complete order history in your account at pipettebaby.com
We currently place a limit of 10 units per order. However, large-volume orders may be subject to additional review before completion.
We'd love to help! Please reach out to [email protected] with a screen shot of the error or issue you are experiencing and let us know if you're accessing the site on mobile or desktop. Our team will get to the bottom of the problem ASAP.
While this should not hinder your order's arrival, you may receive outreach from your financial institution to verify your purchase is legitimate. To change your billing address for future orders, please reach out to [email protected] so a team member can assist you.
We begin processing your order as soon as it's received. For this reason, we're not able to cancel or change your order once it has been submitted.
Promo codes may be applied to bundles and set unless they are excluded from that promo. We will always specify any exclusions right up front.
Due to their special pricing, we cannot accept returns for individual items purchased within a set. To receive a qualifying refund, the entire set would need to be returned.
You are free to return any unwanted items within 60 days, however the refund will be automatically issued to the original form of payment.
You will receive a shipping confirmation email containing a tracking number from us when your order ships. Once your order has been shipped, please allow 1-3 days for your tracking information to display. Note: During the holidays and promotions, order processing can take additional time.
Gift cards may be redeemed at check-out by entering the gift card code in the “Discount Code or Gift Card” box.

Product Information

Pipette products are made with sustainably sourced, scientifically backed ingredients for truly effective results. Every item in our collection is dermatologist tested, pediatrician approved, hypoallergenic, and clinically proven to be gentle and safe for the most delicate skin and hair.


At the heart of every Pipette product is sugarcane-derived squalane, a clean & sustainable moisture powerhouse that baby’s skin instantly recognizes.


Sourced from renewable Brazilian sugarcane fields, our squalane is exceptionally stable, environmentally friendly, and obsessively tested for safety and efficacy. It's one of the most effective skin-replenishing ingredients out there.


In our baby care collection, squalane provides essential hydration for sensitive skin. In kids' hair care, it’s a silicone-free hero that smooths and conditions delicate strands without weighing them down. In sun care, it helps mineral sunscreen blend effortlessly while strengthening the skin’s natural moisture barrier.


Best of all, squalane is something our skin already knows, needs, and loves—whether it's in a wipe, a wash, or an all-purpose balm.


Our squalane is 100% plant-derived from sustainably sourced sugarcane in Brazil, one of the most eco-conscious sources of sugar in the world. The sugarcane is grown with no additional irrigation—just natural rainfall. Even cooler? The bagasse from the sugarcane powers the production facility, and any extra energy is sent back to the grid.


All Pipette products are manufactured in the USA

All of our ingredients are ethically sourced, with thoughtful consideration given to every step of the process.


We carefully select ingredients that are not only safe, nourishing, and supportive for delicate skin, but also gentle on the environment. This includes minimizing impact on animals, vegetation, and surrounding ecosystems, as well as ensuring safe and fair working conditions for everyone involved in sourcing and production.

Pipette prioritizes the use of PCR plastic wherever possible. Please refer to your local recycling center for guidance on how to recycle
At Pipette, we strive to reduce our carbon footprint and continually expand on ways to remain a clean and sustainable brand. While we do not currently offer refillable products, we recommend recycling your components with your normal recyclables.
All of our products have a Period After Opening symbol (depicted as an open jar with a number, followed by the letter "M") located on the exterior carton or the bottle itself. Please reference this number for how many months this product should be kept after opening.

At the heart of all our products is our sustainable, sugarcane-derived squalane, a moisturizing superhero ingredient.


When babies are born, their skin is often covered in the vernix, a protective film that works as Mother Nature’s best skin protection. The vernix nourishes and supports babies’ skin, keeping it hydrated during their first few hours in the world. It turns out that the vernix is rich in squalene—a version of squalane that our bodies naturally produce. Squalane is made to nurture skin, precisely mimicking the substance that brought us safely into the world.

Every formula we create is obsessively tested for safety using clean ingredients derived from nature that are gentle enough for even the most sensitive skin.


Always environmentally-friendly and cruelty-free, our products are made with ingredients sustainably sourced from plants or safe, nontoxic synthetic alternatives. Each formula is clinically tested by third parties to ensure stability and efficacy. We use only rigorously tested, clean ingredients to craft scientifically backed, nurturing, and ultra-pure products—no fluff, no fillers, no confusion.


At the core of all our formulas is squalane, a powerhouse moisturizer that babies' skin naturally recognizes. Babies in utero produce their own version of squalane, which helps protect their skin in the first few hours after birth. We use the purest, most effective squalane available, derived from sustainably harvested Brazilian sugarcane. This clean, plant-based squalane picks up where Mother Nature leaves off—nurturing and deeply hydrating even the most sensitive skin.


Want to learn more? Explore our ingredient page [link|https://www.pipettebaby.com/pages/ingredients]

All Pipette formulas are powered by our breakthrough, sugarcane-derived squalane—a moisturizing superhero that babies’ skin already recognizes. Sourced from renewable Brazilian sugarcane fields, our squalane is exceptionally stable, environmentally friendly, and obsessively tested for safety and efficacy.


In baby care, it delivers essential hydration to delicate, sensitive skin. In kids’ hair care, it works as a silicone-free alternative that smooths and conditions without weighing hair down. In sun care, squalane helps mineral sunscreen blend seamlessly while reinforcing the skin’s natural moisture barrier.


Best of all - whether it’s in a wipe, a wash, or a balm - squalane is something our skin already knows, needs, and loves.

All of our products are dermatologist-tested, pediatrician-approved, clinically tested, and hypoallergenic.
While we do not currently offer sample or trials sizes of our products, we are always looking for ways to expand our offerings to best suit our community's needs in the future. In the meantime, be sure you're signed up for our email and SMS lists to stay updated on exclusive discounts and promos that can help you save. We know you'll find a new fave among our products!
Pipette products are free of parabens, sulfates, and silicones. All aromas are 100% plant-derived and contain no synthetic fragrances. For extra-sensitive littles, we also offer a Fragrance Free option.

We are unable to say we are certified as gluten-free.

We recommend reviewing the product ingredients and consulting with your physician.

All Pipette products are formulated with sky-high standards of safety, and our entire line is synthetic fragrance-free, paraben-free, phthalate-free, and mineral oil-free. However, we do suggest consulting your doctor before using any new skincare products while pregnant or breastfeeding.

We are unable to say we are certified as nut-free.

We recommend reviewing the product ingredients and consulting with your physician.

All Pipette products are proudly Leaping Bunny certified, which means our vegan formulations are never tested on animals.
Our products are not certified organic; rather, we choose ingredients that have been proven safe for consumers and the environment. We look at the ingredients we use holistically, making sure to choose those that are sustainable and effective.
The term "natural" doesn't have a regulated definition, so we focus on what truly matters: providing you with safe, gentle, and innovative formulas that nourish your skin. Every ingredient in Pipette products meets strict FDA standards.
All Pipette products are silicone-free.

Occasionally, products are discontinued permanently. These decisions aren't made lightly and are usually based on a complex set of factors. It always makes us sad when a product is moved to our discontinued category, however getting rid of the old means we're making way for something new!


Be sure you're signed up to our email and SMS list to be in-the-know about product updates and new launches!

Yes unfortunately Rose & Germanium was discontinued. These decisions aren't made lightly and are usually based on a complex set of factors. It always makes us sad when a product or scent is moved to our discontinued category, however getting rid of the old means we're making way for something new!


Be sure you're signed up to our email and SMS list to be in-the-know about product updates and new launches!

Returns & Refunds

We want you and your baby to be totally thrilled with your Pipette products. If you're not happy with your purchase for any reason, opened or unopened products can be returned for a refund for a full 60 days after you order.

If you’re interested in a refund within 60 days, feel free to contact us so we can help you get started with your returns process. You will need to return the item(s) to us at your expense. Please include your packing slip in order for your return to be processed correctly. After you ship your product back and we receive and process your return, we'll refund the price of your items (excluding shipping charges or any customs, duties, or taxes that may have applied to your order). Please allow up to 4 weeks for a credit to appear on your statement.


* Please note: Customers may only receive one refund per month. Refunds are not applicable to store credit purchases.

Please reach out to us at [email protected] and include your name, order number and items to return in your email. A team member will be happy to help complete the process.
We want you and your baby to be totally thrilled with your Pipette products. If you're not happy with your purchase for any reason, any opened or unopened products can be returned for a refund or a store credit for a full 60 days after you order.

The following items cannot be returned:

Gift cards

Discounted or discontinued items (if applicable)

Any refunds issued for returned product are refunded to the original method of payment. Depending on your financial institution, refunds post within 5-7 business days.
Once your returned item is received and inspected, you will be notified via email about the status of your refund request. If your request is approved, your refund will be processed within 5 - 7 working days after approval.

Once a return request is initiated through customerservice@belle brands.com, an email will be sent with instructions on how to ship your returned products.


We're always happy to help! Please reach out to [email protected] if you have any queries that were not answered on this page.
We know things don't always work out, which is why we offer returns within the first 60 days of order - no questions asked. While we are unfortunately unable to honor return requests outside of this window, we encourage you to reach out to [email protected] if you have any questions or concerns that can help you better enjoy your Pipette products. We're always happy to help!
Thank you for supporting our partners! If you have any general questions or concerns about your new products, we're always happy to help support you on your hair journey at [email protected]. If you need to discuss details of your purchase or initiate a return, please reach out to the retailer directly.

Shipping

Pipette currently ships within the United States, and we hope to expand internationally in the future!
We are thrilled to offer free standard shipping for all US orders $50+. For orders under $50, we charge a flat fee of $9.99.

Pipette currently ships within the United States, and we hope to expand internationally in the future! In the meantime, you can also find Pipette Hair on Amazon and at Target in the U.S.


For customers in Canada, we have a retail partner with offline store locations. You can find a store near you here [link|https://www.pipettebaby.com/pages/store-locator]

Orders are typically fulfilled from our warehouse within 1–3 business days. At checkout, you can choose your preferred shipping method. Standard shipping takes approximately 7–10 business days, while expedited shipping is available for an additional fee and typically takes 6–8 business days.

For customers in Canada, we have a retail partner with offline store locations. You can find a store near you here [link|https://www.pipettebaby.com/pages/store-locator]


We’re excited to continue growing and hope to expand to even more locations in the future!

If you have not received a shipping confirmation, it may be due to a delay in processing your order. Please know that we are prioritizing order fulfillment and you will receive a tracking email as soon as your order ships. We appreciate your patience and understanding.
We are not able to accommodate specific delivery times. A delivery window will be set by the carrier once the package ships and the tracking is displayed. This can take up to 24 hours and can be found using the tracking link in the shipping confirmation email.
Expedited shipping is available in most circumstances for an increased shipping fee at checkout. Please note: selecting expedited shipping may not guarantee your items will arrive before a specific date, especially in advance of major holidays.
We understand how concerning it can be when your order is marked as delivered to an incorrect location. Please reach out to us at [email protected] with your order number and any details you have about the issue and we’ll be happy to get to the bottom of it.

What are the best skincare products for newborns?

Because newborns' skin is still developing, it loses moisture faster than adult skin. Baby skin can also be extra sensitive. That's why your little one's skin requires gentle, hydrating, non-irritating products that support the skin's natural moisture barrier.


All Pipette formulas - from washes to creams and sunscreens - are dermatologist tested, pediatrician approved, and hypoallergenic. We clinically test our products to make sure they're gentle and non-irritating on the most delicate skin. Our baby care products are also EWG Verified™ and have passed rigorous testing to meet the EWG's highest standards of safety—and they're cruelty free and Leaping Bunny Certified, too.


How to choose the right product for me

We've got you covered for all the essential daily care options that meet your family's unique needs!


For daily care, our Baby Wash + Shampoo [link|https://www.pipettebaby.com/collections/baby/products/baby-shampoo-wash-discovery-bundle] gently cleanses even the most delicate skin and hair. It comes in 3 beloved scents: fragrance-free for the most sensitive littles, Vanilla + Ylang Ylang and Sweet Wildflower. For long-lasting, lightweight moisture, Pipette Baby Lotion is an everyday, head-to-toe necessity—and our multipurpose Pipette Baby Balm[link|https://www.pipettebaby.com/products/baby-balm] has a million uses for both babies and adults, from nourishing dry areas like knees and cheeks to softening chapped lips or cuticle conditioning.


For those moments that need a little soothing, our ultra-nourishing Pipette Eczema Lotion[link|https://www.pipettebaby.com/products/baby-lotion] is a parent fave for helping calm baby eczema - and Pipette Diaper Rash Cream[link|https://www.pipettebaby.com/products/diaper-rash-cream] is the ultimate in rash relief, helping to seal out wetness, soothe chafed skin, and prevent irritation before it starts.


Last but not least, don't forget sun protection! For babies 6 months and older, our award-winning Pipette Mineral Sunscreen collection [link|https://www.pipettebaby.com/search?q=sunscreen&type=product] safely protects from UVA and UVB rays, goes on sheer, and leaves skin soft and moisturized. Bonus - because it’s non-comedogenic and easy to blend, it’s perfect for the whole family.


As your little one grows from baby to toddler, our tear-free kids' hair products grow with them. Pipette Daily Nourishing Shampoo [link|https://www.pipettebaby.com/collections/kids/products/daily-nourishing-shampoo] is the best shampoo for kids, gently cleansing delicate strands from root to tip without stripping hydration. Pipette Daily Nourishing Conditioner [link|https://www.pipettebaby.com/collections/kids/products/daily-nourishing-conditioner] adds moisture, shine, and softness, and Pipette Leave-In Detangler is a non-sticky, lightweight kids' detangler spray that works wonders on snarl-prone hair.



Pipette offers gentle and dermatologist tested products for even the most sensitive and delicate skin using clean, science-backed, non-irritant ingredients. Having said that, we always recommend consulting a physician prior to using any personal care product if you are undergoing treatment for or concerned with a specific skin condition.
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